CONTACT US
HOW CAN WE HELP?
If you would like to contact us with a general enquiry or a question regarding an existing order, please email info@thepremiumbutcher.ie.
Our team is here to help and aims to respond to all messages within 24 hours, excluding weekends and public holidays.
WATERFORD: CARROLL’S CROSS
The Premium Butcher Carrolls Cross
Kilmacthomas
Co. Waterford
Phone: (051) 295266
Monday:
Tuesday & Wednesday:
Thursday & Friday:
Saturday:
Closed:
9am – 4.30pm
9am – 5.30pm
9am – 4.00pm
MAYO: BALLYHAUNIS
The Premium Butcher Clare Road
Ballyhaunis
Co. Mayo
Phone: (094) 9632400
Monday:
Tuesday to Friday:
Saturday:
Closed:
9am – 5.30pm
9am – 3.00pm
Frequently Asked Questions
How can I order?
Place your order online at www.thepremiumbutcher.ie
Browse our range of products; select your products and then follow the checkout instructions, and we will deliver it straight to your door.
Read more about our delivery service here.
What payment methods are accepted?
Visa, Mastercard and Laser credit/ debit cards are accepted as well as the paypal function.
please ensure all your details are input correctly
Please ensure all your personal details are input correctly. Our couriers refer to the Postcode to send orders to the correct depot. If there is an issue with your address and eircode, it is your responsibility and we will not be able to issue any refund if your order does not arrive.
When can i expect my delivery?
Normally, we deliver your order on Thursday, but this can be subject to change at short notice. Please ensure you have chosen the correct date before you put your order through. Your order will be delivered by our couriers DPD. You should receive a text from them on the delivery day advising you of an approximate delivery time. Unfortunately, sometimes due to reasons beyond our control, there may be a delay with our courier and your order may arrive the following day. Please notify our office at info@thepremiumbutcher.ie if there is any issue with your delivery.
Unfortunately we cannot specify an exact time for delivery. It is therefore essential that, when placing your order, you provide us with two contact telephone numbers as well as instructions for the courier should you happen to be out when your goods are delivered.
what if i miss my delivery?
Don’t Panic! It’s not the end of the world if you’re not at home for the courier! We have your contact details and should you require, we can leave your package with a neighbour. We can also deliver your package to your workplace should you specify this at the time of ordering. Our specially designed cooler box maintains its temperature of 0-4ºC for up to 48hrs, and so will keep your products fresh until you can get to storing them in a fridge/ freezer.
What if there's an issue with my order?
If you do not receive your order on the specified date or there was an issue with the products in your order, please email all details to us as soon as possible (send order details and photos of any labels and products with issues) to www.thepremiumbutcher.ie and customer service will follow-up on it.
speak to a member of our team
If you have any questions or require further assistance, email our friendly customer care team at info@thepremiumbutcher.ie
Please be advised that our customer service team is available mornings only. It is closed at weekends, Bank Holidays and Christmas week until the New Year.